Privacy Policy

At Unravel Hypnotherapy, I respect your privacy and handle your personal data with care. This Privacy Policy explains what information I collect, how it is used, and your rights under the GDPR (General Data Protection Regulation ).

1. Who Am I

Unravel Hypnotherapy
Practitioner: Luina dos Santos Fortes
📧 unravelhypnotherapy.com

2. What Data I Collect

Depending on how you interact with me, I may collect:

  • Name and contact details (email, phone number, address)

  • Information you share in the contact form or booking system (Calendly, Jotform)

  • Payment details for invoicing (via Stripe, Mollie, or other providers)

  • Client information relevant for therapy sessions (intake form, session notes, recordings)

3. Why I Collect Data

I collect and process your personal data in order to:

  • Provide therapy sessions and related services

  • Process payments and send invoices (required by Dutch tax law)

  • Respond to questions or requests sent through the contact form

  • Improve services and client care

  • Comply with Dutch laws and professional standards (Wkkgz, WGBO)

4. How I Store and Protect Data

  • All digital files are stored securely and password-protected.

  • Any paper files are kept in locked storage.

  • Sensitive data is only accessed by me, your therapist.

  • I do not share your data with third parties without your explicit consent, unless legally required.

5. How Long I Keep Data

  • Client files: 15 years (as required under WGBO).

  • Financial data (invoices): 7 years (Dutch tax law).

  • Contact form submissions: until your request has been handled.

  • Session recordings: for the agreed duration of your program or package.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data (where legally possible)

  • Withdraw consent at any time

  • File a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) if you believe your data has not been handled correctly.

7. Complaints

If you have questions or concerns about how your data is handled, please contact me directly first at 📧 unravelhypnotherapy.com.
If we cannot resolve the matter, you have the right to file a complaint with:

Autoriteit Persoonsgegevens
📍 Postbus 93374, 2509 AJ Den Haag
🌐 www.autoriteitpersoonsgegevens.nl

8. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal or practice changes. The latest version will always be available on my website.